OUR CARE & CLEANLINESS
COMMITMENT
Vacations are made for relaxation. At Hyatt Residence Club, we remain committed to upholding high standards of cleanliness – so you can vacation with peace of mind.
This commitment is an important expression of our purpose: to care for people so they can be their best – now and in the future.
RESIDENCES
Your Clean Retreat
Throughout your residential-style retreat, your private vacation spaces now undergo an even more robust regimen of cleaning protocols in preparation for your arrival.
RESORT SPACES
YOUR RELAXING PLACES
With increased cleaning frequency and enhanced cleaning processes, you’ll find a higher level of clean throughout common areas, too.
High-Touch Surfaces
Extra focus and frequency on:
- Elevators, elevator buttons
- Handrails
- Door handles/knobs
- Switches/electronic controls
- Flat surfaces
Hand Sanitizing Stations
In high-traffic public spaces:
- Primary exits and entrances
- Lobby/front desk
- Elevator landings
- Food & Beverage entrances
- Fitness center entrance
Social Distancing Guidelines
A full spectrum of signage throughout each property, plus:
- Altered traffic flow to support 6-foot spacing
- Removed brochure racks
- Removed unnecessary furnishings
Public Restrooms
Elevated cleaning protocols, as well as:
- Closure of some stalls and other facilities to allow for social distancing
- Auto (touchless) soap dispensers with antibacterial soap
- Disabled air-blow hand dryers, paper products provided
SERVICES
WHAT WE’RE DOING
Your vacation residence and resort are cleaned utilizing our enhanced cleaning processes. At each Hyatt Residence Club resort, a dedicated Hygiene Manager is responsible for the property adhering to new enhanced cleaning protocols, including:
- Colleague certification, trainings and recertification process for hygiene and cleanliness
- Increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces and areas such as lobbies, guestrooms, restaurants, recreational areas, public restrooms, fitness centers, elevators, all employee areas, and more
- Protective face coverings and other personal protective equipment worn by resort colleagues, as applicable for their positions
- Resort colleagues also receive daily health screenings before each shift
HEALTHY STEPS
WHAT YOU CAN DO
You can help us to care for the well-being of all members, guests and colleagues by following these recommended actions:
- Thank you for social distancing by maintaining a 6-foot distance from others
- Wash your hands for at least 20 seconds with soap and water or use hand sanitizer
- Do not shake hands or engage in any unnecessary personal contact
- Wear a face covering to protect yourself and others
- Avoid any public space and refrain from travel if you have a cough, fever, or generally feel unwell
For guidelines and a list of COVID-19 symptoms from the Centers for Disease Control and Prevention, please visit CDC.gov.
Confident In
Our Care
We want you to feel at ease when you visit your relaxing vacation retreats, knowing you’ll experience the quality you expect from the Hyatt Residence Club brand. Our Care & Cleanliness Commitment is an important expression of our purpose to care for people so they can be their best — now and in the future.
At Hyatt Residence Club, we want every member, guest and colleague to feel confident that each aspect of our commitment is designed with their wellbeing in mind.
ENHANCED CLEANING AND SAFETY STANDARDS
FAQ
01 What steps are you taking overall at the resorts to enhance cleaning in response to COVID-19?
While the daily health and safety measures that were already in place at our resort properties are intended to address a broad spectrum of viruses, including COVID-19, we have implemented and continue to implement expanded cleaning and safety protocols working with various industry leaders — from enhanced public area cleaning and modified in-residence processes to personal protective equipment and daily health screenings for our resort colleagues.
We have adjusted our resort operations to support social distancing and decreased gathering sizes. These adjustments have been in response to governmental mandates that continue to be implemented, as well as guidance issued by governmental authorities, including the Centers for Disease Control and Prevention (CDC). We have taken these measures in an attempt to assist with the health and safety of our members and guests, as well as that of our colleagues.
We are focused on your safety, which is why we clean and disinfect following procedures recommended by third-party cleaning experts and in alignment with procedures from the CDC and other governmental authorities, as applicable for our resorts. Our colleagues continue to receive training by industry-leading cleaning experts on proper disinfection procedures. Now more than ever, we are ready to take care of you.
02 What steps are you taking at the resorts to enhance common area cleaning?
We follow cleaning and sanitation protocols to help ensure the resorts are disinfected in an effort to help keep you safe. Examples of specific steps that we continue to take to perform enhanced cleaning in common areas such as lobbies, include but aren’t limited to:
- Increased cleaning and disinfecting frequency is taking place in common areas between 7 a.m. and 11 p.m., with hospital-grade disinfectant products,
- Providing hand sanitizer stations at high-traffic public spaces, and
- Increased cleaning and disinfecting frequency is occurring in public restrooms, using hospital-grade disinfectants.
03 What steps are you taking at the resorts to enhance residence/in-room cleaning?
Examples of specific steps that we continue to take to perform enhanced residence/unit cleaning after an member/guest’s departure include, but aren’t limited to:
- Each residence/room is cleaned, with particular attention paid to high-touch surfaces, such as light switches, door handles, remote controls, countertops, climate controls, and appliance doors using hospital-grade disinfectants,
- Removal and replacement of all unused linen/terry from residences,
- Removal and replacement of all unused bathroom amenities, such as soap and shampoo, and
- Removal and replacement of all opened paper products, such as toilet and facial tissues.
04 What type of cleaning chemicals are you using to support your enhanced cleaning processes?
Hyatt Residence Club has long-standing relationships with several industry-leading providers of disinfectants and continues to work closely with these suppliers to identify processes and products to continue to attempt to mitigate risk of illness.
05 I have seen communications from Hyatt Hotels Corporation outlining steps that are being taken to enhance cleaning protocols and processes across its branded hotels in response to COVID-19. Are these processes being implemented at the resorts?
Hyatt Residence Club is continuing to work closely with Hyatt Hotels Corporation, its licensor, to identify products, resources, and processes that might further supplement the enhanced cleaning protocols that we have already deployed across our resorts.
06 Will housekeeping services be provided on my upcoming vacation?
In support of continued enhanced public area cleaning, enhanced residence/unit departure cleans, and for the health and safety of resort colleagues, daily housekeeping service, such as daily tidies, is currently unavailable.
However, your resort housekeeping team will be happy to fulfill any requests for delivery of extra terry/linen or amenities during your stay.
07 What steps is Hyatt Residence Club taking to promote social distancing at the resorts?
In addition to complying with any specific directives that may be issued by government authorities, examples of steps that are being taken to promote social distancing include, but aren’t limited to:
- Installation of signage across the resort to remind members, guests, and colleagues of social distancing requirements,
- Reduction of seating in common areas, such as lobbies,
- Closure of every other stall and other facilities in common area restrooms,
- Limitations on occupancy in fitness centers and removal of certain equipment,
- Reductions in pool deck seating, and
- Continued closure of activities centers and kid’s clubs.
08 Will elevator capacity be restricted in support of social distancing?
Yes. In addition to complying with any specific directives that may be issued by government authorities, signage will be installed to remind members, guests, and colleagues to limit occupancy to one individual or members of the same household at a time.
09 How can I find out information about applicable government requirements that may be in place for my upcoming vacation?
All members and guests are encouraged to visit official government websites for their vacation destination to obtain current information on requirements or restrictions that are in effect. For convenience, some links to government websites have been provided on the COVID-19 Hub at hub.hyattresidenceclub.com under the Resort Status link.
10 Will I be required to wear a face covering while at the resort?
Yes. Even where not currently government-mandated, face coverings are required in all indoor resort public areas and recommended in outdoor public areas.
Additionally, face covering requirements may be in place based on governmental orders in the jurisdiction where the resort is located. All members and guests are strongly encouraged to visit official government websites for their vacation destination to obtain current information prior to the date of their upcoming reservation.
For convenience, some links to government websites have been provided on the COVID-19 Hub at hub.hyattresidenceclub.com under the Resort Status link.
11 Are resort colleagues required to wear face coverings while working at the resort?
Yes. Resort colleagues are currently required to wear face coverings while at work.
12 How can I find out the current status of resort amenities and services?
Current information on resort amenities and services can be found on our Resort Status page. The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. As such, all members and guests are highly encouraged to continue to check Resort Status and official government websites for the vacation destination frequently for updates prior to the date of their upcoming reservation.
13 How frequently is Resort Status information updated?
Updates are made as operational changes warrant. The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. As such, all members and guests are highly encouraged to continue to check Resort Status and official government websites for the vacation destination frequently prior to the date of their upcoming reservation.
14 Why are certain amenities and services currently closed, unavailable or limited?
Across our resorts, we have adjusted our resort operations to support social distancing and decreased gathering sizes. Many of these adjustments have been in response to governmental mandates that continue to be implemented, as well as guidance issued by governmental authorities, including the Centers for Disease Control and Prevention (CDC).
We continue to take these measures to help promote the health and safety of our members and guests, as well as that of our colleagues. Updates will be made as operational changes warrant. All members and guests are highly encouraged to continue to check Resort Status and official government websites for the vacation destination prior to the date of their upcoming reservation.
15 Will food and beverage outlets be open during my upcoming vacation?
At the present time, across our resorts only limited food and beverage outlets are open, with the majority of such outlets closed in connection with efforts to support social distancing and as a result of low resort occupancy. Where outlets are open, single-use menus are in place, digital menus are being tested, and some outlets are only open for carry-out and/or delivery. Information on the current status of food and beverage outlets at specific resorts can be found on our Resort Status page.
16 When will additional amenities and services be available at resorts?
Hyatt Residence Club is continuing to monitor all relevant governmental guidance to support a phased reopening of amenities and services across its resort portfolio, and we continue to support social distancing efforts in an attempt to mitigate the impact of COVID-19.
Governmental requirements will also continue to be a determining factor for reopening amenities or reestablishing services at resorts, where applicable. Updates will be made as operational changes warrant. All members and guests are highly encouraged to continue to check Resort Status prior to the date of their upcoming reservation.
Please note: COVID-19 is highly contagious. We encourage you to continue to take steps to mitigate your risk of COVID-19, including following recommendations issued by the Centers for Disease Control and Prevention and the World Health Organization. As is the case with any public place, we cannot guarantee that you will not encounter others at the resort who are contagious; however, we want you to know that we are committed to cleanliness and our enhanced safety measures in response to COVID-19.